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Terms of Service

Last updated: November 4, 2025

Please read these Terms of Service carefully before using the Datra platform. By accessing or using our service, you agree to be bound by these terms.

1. Acceptance of Terms

By accessing and using Datra's services, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

2. Description of Service

Datra provides an AI-powered synthetic data generation platform that allows users to create privacy-safe, statistically accurate synthetic datasets. The service includes web-based tools, APIs, and related documentation.

3. User Accounts

You must create an account to use certain features of our service. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

4. Acceptable Use

You agree not to use the service for any unlawful purpose, to transmit any harmful code, to interfere with the service's operation, or to violate any applicable laws or regulations.

5. Data Ownership and License

You retain all rights to your original data. By uploading data to Datra, you grant us a limited license to process and generate synthetic data. The synthetic data generated is owned by you.

6. Privacy and Data Protection

Our use of your data is governed by our Privacy Policy. We are committed to protecting your data and complying with GDPR, HIPAA, and other applicable data protection regulations.

7. Payment Terms

Certain features of our service require payment. You agree to provide accurate billing information and authorize us to charge your payment method for the services you select.

8. Free Trial and Refunds

We may offer free trials for certain services. If you are not satisfied with our paid services, you may request a refund within 14 days of purchase, subject to our refund policy.

9. Intellectual Property

The service, including its original content, features, and functionality, is owned by Datra and is protected by international copyright, trademark, and other intellectual property laws.

10. API Usage

API access is subject to rate limits and usage quotas based on your subscription plan. You must not abuse or circumvent these limitations.

11. Service Availability

We strive to maintain 99.9% uptime but do not guarantee uninterrupted access to the service. We may perform maintenance, updates, or modifications that temporarily affect service availability.

12. Limitation of Liability

To the maximum extent permitted by law, Datra shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of or inability to use the service.

13. Indemnification

You agree to indemnify and hold Datra harmless from any claims, damages, losses, liabilities, and expenses arising from your use of the service or violation of these terms.

14. Termination

We may terminate or suspend your account and access to the service immediately, without prior notice, for conduct that we believe violates these Terms of Service or is harmful to other users, us, or third parties.

15. Modifications to Service

We reserve the right to modify or discontinue the service at any time, with or without notice. We shall not be liable to you or any third party for any modification, suspension, or discontinuance of the service.

16. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of California, United States, without regard to its conflict of law provisions.

17. Dispute Resolution

Any disputes arising from these terms or your use of the service shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association.

18. Changes to Terms

We reserve the right to modify these terms at any time. We will notify users of any material changes via email or through the service. Continued use of the service after such changes constitutes acceptance of the new terms.

Questions About Terms?

If you have any questions about these Terms of Service, please contact us:

  • Email: legal@syntra.ai
  • Address: Datra Inc., 123 AI Street, San Francisco, CA 94102